Refund Policy

At Spa Technologies, we want you to be satisfied with your purchase. If you are not satisfied with your Spa Technologies purchase, you may return new unopened items within 30 days of delivery for a full refund. You may return opened products within 30 days for a full refund as long as less than 30% of the product has been used. If there is an issue with your product or packaging that makes it unusable, email us at comments@spatechnologies.com and we will send you a replacement free of charge.

Items that are Not Refundable

•  Products without original packaging
•  Products where 30% or more have been used
•  Products purchased more than 30 days from date of return request

You should expect to receive your refund within four weeks of giving your package to the return shipper. We’ll notify you via email of your refund once we’ve received and processed the returned item.

Return Shipping Labels

Spa Technologies will provide a return shipping labels for the following:

•  Incorrect products were shipped
•  Products received were damaged
•  Products received were defective

Freight costs for all other returns will be the responsibility of the purchaser. 

Packing & Sending Your Return

Returned products will not be accepted without a return authorization number. Please call our office at 845-589-0000 to receive your return authorization number.

Once you receive your return authorization number;

1.  Pack the items along with the packing slip securely in a box.
2.  Affix a shipping label to the outside of the box.
3.  Label the outside of the box with your return authorization number and the number provided by the customer service representative.
4.  Drop the package off at any UPS shipping location.

 

Freight costs for all other returns will be the responsibility of the purchaser.

Please note, a valid receipt from spatechnologies.com is required for all returns.

 

Returning Items Purchased From Other Sellers

If the item to be returned was not sold by Spa Technologies, you will need to contact the seller where you purchased the products for the return.