We use organic honey a few products. We believe that humane and sustainable beekeeping helps the greater good of the bees and the planet. We source our honey from a beekeeper located only a mile from our lab in New York state.
We do not use synthetic fragrances, but many of our products do contain specifically chosen essential oils. We choose essential oil blends based on their aromatherapy and skin health benefits. We understand that some people are sensitive to essential oils, in which case we recommend either trying a mini product before committing to a full size, or using the filter function on our site and selecting for "unscented".
You can take our quick skincare quiz to find out which products fit your needs. You can also contact us directly for more information.
In the case of seaweeds and algae, we know our individual farmers and the certifier. Each ingredient is completely unrefined and we never use any chemical solvents at our laboratory for extracts, so no trace chemicals are left behind. We stand behind our vendor and certifiers for the best quality ingredients.
Yes. There is no gluten nor any wheat derived ingredients in our products.
All of our bottles and jars are recyclable. Unfortunately, our airless pumps are not recyclable at this time. We are currently researching alternative options for our airless packaging in order to move in the most eco-friendly direction we can. If you have any suggestions on eco-friendly packaging options, please contact us, we would be very happy to hear your suggestions.
Most importatnly, airless pumps are the most hygienic packaging option avialable. They are also sturdy and leak proof.
When needed. we use mostly plant based preservatives, but maintain a commitment to providing you with formulas that are safe and uncompromised by harmful contamination. We do not use any parabens or formaldehyde. Products that require preservatives are typically stabilized with a radish root ferment. In some cases less than 1% phenoxyethanol is used, which is considered safe by the most strict EU standards.
We recommend discussing your skin care regime with your health care practitioner.
Please read the ingredients to see if you recognize anything you may be allergic to. You also have the option of buying the mini size of the product and doing a patch test on your arm. If you have an allergic reaction, you are free to return the product within 30 days. We have found that allergic reactions are not common. Feel free to email or call us if you are concerned about a reaction you are experiencing. If the reaction is severe or uncomfortable, please stop using the product and call your doctor.
We guarantee the life of our products for 1 year from their manufacture date. That date can be found on the bottom of the bottle or jar.
Go to our login page by clicking on the person icon at the top right corner of our home page, next to the shopping bag icon. Click "FORGET YOUR PASSWORD?" located under the password field.
Please check your junk and spam folders. If it is not there, please try the steps outlined below. If you're still having problems, please contact us at firstname.lastname@example.org to alert us of the issue.
1. Clear your cache and cookies on your browser. After this, completely reboot the browser.
2. Try on another web browser, and an incognito window.
3. When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
4. Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these; Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android)
We can send you an account invitation email. Please contact us.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We ship most orders within 24 hours of purchase, Mon - Fri. In rare cases, some orders may take longer to fulfill. We ship UPS priority for orders within the contiguous US. Shipping time will vary depending on your distance from our faciltities in New York. Typically, local shipments to our tri-state area arrive about 2 days after leaving our facility, where shipments to California can take up to 5 days. Please be advised that weather and holidays can effect our processing and shipping times.
We typically do not ship internationally, although we may be expanding to some regions. If you would like special consideration, please contact us.
For most orders we ship regular UPS. I you have a specific request please call our office at 845-589-0000 Mon-Fri from 9-4pm EST.
We do not take returns on opened items after 30 days. If you need to return an item or would like to request a refund, please contact us.