For immediate assistance, please call our office at 845-589-0000, Mon - Fri from 9am - 4pm EST. For all other inquiries, please fill out the form below or check our FAQ page.
Below are some of are common questions:
You can edit, pause, or cancel your recurring product subscription via your account dashboard. To access your account dashboard, log in to your account by clicking the icon next to the shopping bag icon at the top right corner of the page (desktop) or at the bottom of the main menu (mobile).
If you are having trouble logging in, you likely haven't set up your account. To set up your account, CLICK HERE.
If you have any questions or need help, CLICK HERE to contact us. We typically respond within 24 hours on weekdays.
If you are having trouble finding the product you're looking for, try using the search function at the top left corner of the page (desktop) or the top right corner (mobile).
Some of our products are sold exclusively at participating spas. If it appears we don't carry the you're looking for on our website, please contact us for ordering.
Additionally, some products have changed names or have been discontinued over the years. If you still can't find the product you are looking for, contact us for help.
Please note: if you are looking for Anti-Fluid Gel, it is now called Arnica Sports Gel
Please contact us immediately if you need to change your shipping information.
Please note that orders placed before 1pm EST on weekdays will likely ship by 2pm the same day. Orders placed after 2pm on weekdays usually ship the next business day after 2pm.
We are typically available to answer emails Mon-Fri from 9am-4pm EST except for holidays.
We ship most orders within 24 hours of purchase, Mon - Fri. In rare cases, some orders may take longer to fulfill. We ship UPS priority for orders within the contiguous US. Shipping time will vary depending on your distance from our faciltities in New York. Typically, local shipments to our tri-state area arrive about 2 days after leaving our facility, where shipments to California can take up to 5 days. Please be advised that weather and holidays can effect our processing and shipping times.
You can take our quick skincare quiz to find out which products fit your needs. You can also contact us directly for more information.